Terms of Service
Last updated 15 October 2026
1. Acceptance of terms
By accessing or using Risicare (the “Service”) you agree to be bound by these Terms of Service (“Terms”) and our Privacy Notice. If you do not agree, do not use the Service. The Service is operated by Conscience Labs Pvt. Ltd., a company incorporated in India (“Risicare”, “we”, “us”).
2. Description of the Service
Risicare is an observability and error-diagnosis platform for AI agents. The Service captures decision-level traces, classifies failures into a structured taxonomy, and surfaces the results to operators. The features available to your account depend on your plan (see Pricing) and on how you configure your project.
3. Accounts and eligibility
- You must be at least 18 years old, or the age of majority where you live, to create an account.
- You must provide accurate information and keep your contact email current. We rely on it for security, billing and compliance notices.
- You are responsible for safeguarding your API keys and account credentials. Tell security@risicare.ai immediately if you suspect compromise.
4. Acceptable use
You may not, and may not permit any third party to, use the Service to:
- Violate any applicable law or regulation, or infringe any third-party right.
- Submit regulated personal data (for example health data under HIPAA or payment-card data under PCI DSS) unless your project is explicitly enrolled in a compliant arrangement with a data processing addendum in effect.
- Probe, scan or test the vulnerability of the Service except as part of an authorised disclosure. Report issues to security@risicare.ai.
- Reverse engineer, decompile or attempt to extract the source code of the hosted Service. Open-source components are governed by their own licences.
- Resell, sublicense or commercially redistribute the Service without our written consent.
- Use the Service to train machine-learning models that compete with Risicare without our written consent.
- Generate, store or transmit malware, illegal content, or content designed to deceive or impersonate.
5. Intellectual property
The Service, including its software, branding, documentation and the structured error taxonomy, is owned by Conscience Labs Pvt. Ltd. or its licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable licence to use the Service in accordance with these Terms. You retain all rights in the data you submit to the Service.
6. Customer data and privacy
You retain ownership of all telemetry, logs, prompts, completions and other data you submit (“Customer Data”). You grant us a limited licence to process Customer Data only as necessary to operate the Service. How long Customer Data is kept depends on your plan's history window shown on Pricing. Our handling of personal data is described in the Privacy Notice. For controllers subject to the GDPR, a Data Processing Addendum is available on request to privacy@risicare.ai.
7. Beta features
Features marked beta or “Coming soon” are provided as is for evaluation. They may change or be withdrawn without notice, and uptime is best effort and not covered by a service-level agreement unless your contract says otherwise.
8. Fees and payment
- Plans and prices. The plans, included usage and prices are those published on Pricing. All prices are in US dollars (USD) and exclude tax.
- Free plan. The Free plan costs nothing and needs no payment card. It includes 50,000 events a month; at that limit we stop recording new data until the month resets. Your agents are not blocked.
- Pro plan. Pro is $49 per month or $490 per year, charged in advance for each billing period, and includes 200,000 events a month. A subscription renews automatically each period until you cancel.
- Event packs and spend cap. Extra usage on Pro is bought in prepaid packs of 100,000 events for $7. Packs roll over between months and expire 12 months after purchase. Each organisation has a monthly spend cap, $200 by default, that you can change; once it is reached we stop recording new data until the next month.
- Taxes. For billing addresses in India, 18% GST is added to the price and shown on the invoice. Any other applicable tax is shown on the invoice.
- Payment processing. Payments are collected by our payment processor, Razorpay. We do not store your card details. You authorise us to charge the payment method you provide for the fees due.
- Invoices. We issue an invoice for every payment received.
- Failed payments. If a payment fails we will notify you, and if it is not resolved after notice we may move your account to the Free plan.
- Changes to prices. We may change prices on at least 30 days' notice to existing paying customers; a change applies from your next billing period.
- Cancellation and refunds. You may cancel at any time; cancellation takes effect at the end of the period you have paid for. Fees already paid are not refunded in part, and packs are not refundable, except as set out in our Refund Policy.
- Upgrades. When you upgrade, data you have already recorded that has not yet been deleted is kept for the new plan's longer history window.
Paid plans become available when payments are enabled on the Service; until then the Pro “Upgrade” option on Pricing is shown as “Coming soon”.
9. Termination
You may stop using the Service and cancel a paid plan at any time (see section 8). You may ask us to close your account by emailing support@risicare.ai. We may suspend or terminate accounts that violate these Terms, with notice where practicable. On termination your right to use the Service ends, and your Customer Data is deleted on the retention schedule of your plan unless you exercise a portability or erasure right beforehand.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. RISICARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
Diagnosis output produced by the Service is informational and may be incorrect. You are responsible for evaluating any suggested fix before applying it to production systems.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF CONSCIENCE LABS PVT. LTD. ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND (B) ONE HUNDRED US DOLLARS (USD 100). WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
12. Indemnification
You will defend, indemnify and hold harmless Conscience Labs Pvt. Ltd. from third-party claims arising from (a) your use of the Service in violation of these Terms or applicable law, or (b) Customer Data you submitted that infringes a third-party right.
13. Governing law and disputes
These Terms are governed by the laws of India, excluding its conflict-of-laws rules. Any dispute will be subject to the exclusive jurisdiction of the competent courts in India, except that either party may seek injunctive relief in any court of competent jurisdiction.
14. Changes to these Terms
We may update these Terms from time to time. We will tell account holders by email at least 14 days before a material change takes effect. Continued use after the effective date is acceptance of the revised Terms.
15. Contact
Conscience Labs Pvt. Ltd.
Registered address: F-221 Jai Vihar, New Delhi 110043, India
Email: legal@risicare.ai