Cancellation and Refund Policy
Last updated 15 October 2026
This policy applies to paid Risicare plans and event packs sold by Conscience Labs Pvt. Ltd.. The Free plan costs nothing, so there is nothing to refund. Prices are in US dollars; see Pricing.
Cancelling a subscription
- You can cancel your paid plan at any time.
- Cancellation takes effect at the end of the period you have already paid for (the end of the month on a monthly plan, or of the year on an annual plan). Until then you keep your plan.
- You will not be charged again after you cancel.
No partial refunds
We do not give partial refunds. If you cancel part-way through a billing period, or downgrade or stop using the Service, we do not refund the unused part of the period.
Event packs
Prepaid event packs are not refundable. Unused events in a pack stay available for 12 months from the date of purchase, then expire.
Goodwill refund for a first charge
If you are not happy with Risicare, you can ask for a refund of your first charge within 7 days of it being made. Send the request to support@risicare.ai from your account email and include your organisation name. We will review it and, where it is approved, refund the payment to the original payment method. Refunded payments are credited back by the payment processor, and your bank may take a few business days to show the credit.
Taxes on refunds
If a refund is made, any tax charged on the payment, such as GST, is refunded with it and a credit note is issued.
Questions
Email support@risicare.ai or see the contact page. These rules form part of our Terms of Service.